Most Common iCloud Problems and How to Fix Them

By | March 9, 2022

Using an Apple device, like an iPhone or iPad, and maybe a Mac, then you’re probably using iCloud services too. For those who aren’t aware, iCloud is Apple’s own cloud storage service, keeping your data safe in the cloud and easily accessible across multiple devices.

With iCloud, you can safely and securely store photos, videos, documents, mail, music, apps, and more, all in the cloud. Data syncs quickly so everything stays up-to-date on your Apple devices. Though you need to take additional precautions if you really want to keep your data safe.

For the most part, iCloud works fine, but you might run into occasional issues. We will cover the most common iCloud problems and provide solutions.

Can’t Connect to iCloud

The biggest step with iCloud is usually signing in. But sometimes it may fail, and you get the Cannot Connect to Server error message.

The first solution is to check Apple’s server status, which you can do on Apple’s status page. If it’s green, you’re fine. A yellow or red light indicates a problem or maintenance is in progress, so you should wait.

Sometimes you may need to verify your iCloud account with updated terms and conditions to get it up and running again. This is an easy fix:

  • Go to Settings> [Nama Anda] (on).
  • If there is a change in the Terms & Conditions, it will appear and ask you to agree or disagree. Just agree to verify your account.
  • If you changed your password for security reasons, you may have to sign in with a new password to verify your account.

Another simple, but straightforward solution is to log out and log back in. This can work for your iCloud account, as well as your Apple ID for iTunes or the App Store.

  • Go to Settings> [Nama Anda]> Exit. For iTunes and App Store, go to Settings> [Nama Anda]> iTunes & App Stores.
  • Select your account.
  • Scroll down and click Sign Out for iCloud. For the Store, tap on your account and then Sign Out at the menu prompt.

If all else fails, you may need to use Recovery Mode on your iOS device.

iCloud Data Not Syncing

While iCloud should sync automatically and changes appear instantly, sometimes that’s not the case. If that happens, try these fixes in turn:

  • Restart your device and wait. Sometimes all you need is patience.
  • Make sure you are signed in to the correct account on all your devices. To check it, just go to Settings> [Nama Anda] on any iPhone or iPad.
  • Again, make sure Apple’s servers are working by checking the status page.

Apps Not Saving on iCloud

Usually apps that use iCloud Drive to store their data do so by default. However, sometimes you have to manually enable it to save to iCloud, either in the app’s settings or via a permission prompt. It’s easy to check and make sure it’s active for the app you want:

  • Go to Settings> [Nama Anda]> iCloud.
  • Scroll through the list of apps and make sure the toggle is green for the apps you want to store in iCloud.

Stuck in iCloud Sign in or Update iCloud Settings

If you’re trying to sign into iCloud on one device and it crashes, but Apple’s servers are working and your credentials are working on another, then try a basic reboot:

  • Turn off your phone by pressing the power button.
  • Press the power button again until the Apple logo appears.
  • Re-enter your iCloud account information again in Settings.

If this happens when you’re in the Setup Assistant after updating or setting up a new device, and it asks to set up iCloud, then either a restart should work, or a hard restart. When you try again, you can choose to skip iCloud settings during setup and do so later.
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“Authentication Error” When Signing In to iCloud

Sometimes you think you have the correct login credentials, but may have made a mistake somewhere along the way. If you get an “authentication failed” message when trying to sign in, try this:

  • Go to appleid.apple.com.
  • Sign in with your Apple ID/iCloud credentials.
  • If you still can’t sign in, try resetting your account password by clicking Forgot Apple ID or password? info on the page.

“Unsupported Apple ID” When Signing In To iCloud

Creating your Apple ID is quite easy. However, you may have created an Apple ID in a non-standard state, which could cause problems later on.

Usually, if your Apple ID works with the iTunes Store, App Store, Game Center, FaceTime, and other Apple services, then it will work with iCloud. But if it doesn’t work with those services, there might be a problem with using it for iCloud.

For this, Apple recommends contacting iCloud support to resolve the issue.

Reaching or Exceeding iCloud Storage Limit

When you start using iCloud for everything, it fills up pretty quickly. After all, it can have backups of your iPhone and iPad, along with high-quality photos and videos, documents, and other data in iCloud Drive.

Apple gives everyone 5GB of iCloud storage for free. But that’s usually not enough, and many users end up getting a message saying they’ve reached or exceeded their iCloud storage limit. When this happens, you won’t be able to perform daily backups or store more files in iCloud until you fix them. You have two options for this: create some space or buy more storage.

The first option involves checking your iCloud storage and getting rid of unnecessary data. To do this:

  • Go to Settings> [Nama Anda]> iCloud. Tap on Manage Storage.
  • You’ll see all the apps and services stored in iCloud in descending order, sorted by the largest amount of data.
  • Tap an item to see its content and size.
  • To get rid of something, just tap on the Delete Documents & Data option (or something similar, depending on the item).
  • Wait a while while iCloud cleans the selected data from your storage. Then you can celebrate, because you regained space.

If you prefer not to get rid of anything, then consider buying more storage. Easy to do right from your iOS device:

  • Go to Settings> [Nama Anda]> iCloud > Manage Storage.
  • Select Change Storage Plan.
  • You’ll see your current plan, along with available upgrades below.
  • Apple’s iCloud plans start at $1 per month for 50GB, and go up to 2TB for $10 per month.
  • Choose the one you want, then tap Buy. You’ll be billed immediately and storage available immediately. The monthly payment date reflects your original purchase date.
  • Apple charges your card charged every month until you cancel. If you have a paid plan before and need an upgrade, Apple cancels your existing plan and charges a prorated fee for the new one.

Can’t Sign In or Out of iCloud: “Verification Failed”

If you’re trying to sign in or out of your iCloud account in the Settings of your iPhone or iPad, but get a “Verification Failed” error message, there are a few ways to fix this:

  • Do a hard reboot of your phone. See the info in the “Unable to Connect to iCloud” section above for detailed instructions.
  • Make sure you are connected to Wi-Fi. This is a common problem after updating your device software.
  • Oddly enough, your device’s date and time might be wrong, thus causing verification issues. Fix this by going to Settings > General > Date & Time. Make sure the Set Automatically option is on, and it will fix itself.
  • Use another device that has the same Apple ID. Go to Settings> [Nama Anda]> Password & Security > Get Verification Code. This generates a six-digit code that you enter on the other device (where you get the verification error) if you use Two-Factor Authentication.

iPhone Keeps Asking For iCloud Password

This is an old bug, but it reappears sometimes. You’re using an iPhone, when a prompt appears asking you to enter your iCloud credentials. You do that, but then a while later, it pops up again, and again… What do you do?

  • Rebooting your phone is the first step. Do it the traditional way with the power button, or use the hard restart method mentioned earlier.
  • Sign out and back into your iCloud account. Go to Settings> [Nama Anda]> Exit. When the prompt appears, tap Remove from Phone. Then enter again.
  • Make sure Apple’s servers are working by checking the status page.
  • If none of these steps work, try resetting your Apple account password at appleid.apple.com. Enter the new password at the prompt when it appears, and that should fix the problem.
  • The last resort option is to backup and restore your device. Since this process can take some time, make sure none of the other solutions work for you.

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