How to Recover Facebook Account When You Can No Longer Login

By | April 3, 2022

Facebook offers several automated ways to recover your account. Whether you forgot your Facebook password or can no longer log in because a hacker changed it, you have several options. In this article we will show you how to recover your Facebook account, step by step.

Are You Still Sign In On Another Device

Before you try to recover your account, check if you are still logged in to Facebook on any of your devices. This could be another browser or browser profile on your computer, your Facebook Android or iOS app, or a mobile browser, for example on your tablet.

If you can still access Facebook anywhere, you may be able to “recover” your Facebook password without a confirmation reset code; although what you’re actually doing is generating a new password. Continue to step 1a of our article on what to do when your Facebook account is hacked, where we explain how to change your Facebook password. At this point, also consider setting up two-factor authentication on Facebook.

Notes: If you set up two-factor authentication and lost access to your Code Generator, here’s how you can get your Facebook login back.

Trying the Default Account Recovery Options

You can’t find the device on which you are still logged in to Facebook. Let’s continue with that restoration. If possible, use a network or computer where you have logged into your Facebook account before.

First you need to identify your account. Go to the Facebook recovery page and use the email address or phone number you previously added to your Facebook account. Even if it doesn’t say so, you can also use your Facebook username.

Once you have successfully identified your account, you will see a summary of your profile. Before you proceed, carefully check if this is really your account and if you still have access to the listed email address

Should you no longer have access to this? continue to point 3 of this article.

If all looks good with the contact details Facebook has for you, click Continue. Facebook will send you a security code.

Take the code from your email, enter it, and rejoice that you have recovered your Facebook account.

At this point, you can set a new password, which we highly recommend.

If the code never arrives, click Didn’t get code?, which will take you back to the previous screen. You can try again or maybe you will realize that you don’t have access to that account.

Back to Your Facebook Account

If you manage to regain access to your account and if you suspect that your Facebook account has been hacked, change your password immediately and update your contact information. These are the key steps in securing your Facebook account. Be sure to delete any email addresses or phone numbers that don’t belong to you or that you can no longer access.
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Has Your Contact Information Changed?

Often times, it’s impossible to recover a Facebook account using the options above. You may have lost access to the email addresses and phone numbers that you added to your profile. Or maybe a hacker changed this information. In that case, Facebook allows you to specify a new email address or phone number, which they will use to contact you about restoring your account.

To start this process, click the info No longer have access to this? at the bottom left on the reset password page (see above) to start the Facebook account recovery process. Facebook will ask you for a new email address or phone number, so they can contact you to help you recover your account. Click Continue to continue.

If you have set up Trusted Contacts, you can ask them to help you recover your Facebook account in the next step. You must remember at least one full name of your three to five Trusted Contacts to reveal them all. Note that you only need three codes to recover your Facebook account.

If you don’t set up Trusted Contacts, you may be given the option to answer one of your security questions and reset your password right away. As an added precaution, this comes with a 24-hour waiting period before you can access your account.

Otherwise, you may have to wait for Facebook to contact you to verify your identity. Be patient.

Your Account is Hacked and Sending Spam

If your account was hacked and posted spam while you can no longer access it, you should report your Facebook account as a compromise.

This will actually start a process similar to the one outlined above. While you will use the same information to identify your account, in the following steps you will be able to use your current or old Facebook password to recover your account.

This is useful if hackers change your password, but it is also useful if you forget your new password.

Find more security-related tips on the Account Security page of the Facebook Help Center.

Still Locked from Facebook

If all of the above Facebook account recovery methods fail, your last hope is Facebook support itself. You can try sending an email to security@facebookmail.com to explain your situation. They may give you the opportunity to prove your identity using your passport or driver’s license. You can try attaching your ID scan in your first email, but keep in mind that it’s not necessarily secure. However, hearing back from Facebook can take a few weeks, so you’ll have to be patient.

Notes: If you don’t use your real name on Facebook, your hopes of recovering your account this way are almost zero.

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