Fix Google Chrome Not Responding/Crash or Freezing

By | December 22, 2021

It frustrates us when Chrome keeps crashing. Whether you can’t even open it or Chrome crashes on certain websites, you may be tempted to switch to another browser like Firefox.

But you don’t have to do that just yet. We’ll show you fixes for common Chrome crashes and how to get your browser back to a stable state.

Google Chrome Not Responding: Basic Troubleshooting

When Chrome starts to crash or freeze, first try restarting it. To do so, click the button Menu three dots at the top right of Chrome and select Exit. Then reopen Chrome and see if the problem improves.

Not that if you just click X in the top right corner, Chrome will continue to run in the background (if you have enabled that option). To turn it off, go to Menu > Settings. Scroll down and select Advanced to show more settings, then scroll all the way down to the section System. Here, turn it off Continue running background apps when Google Chrome is closed.

Next, you should see how much you have open in Chrome. If your computer is low on RAM (which is often a problem due to Chrome’s high memory usage), this can cause websites to crash. Try closing any tabs you’re not using, pausing any Chrome downloads, and quitting other programs running on your computer, or check out our guide on How to solve Google Chrome that uses a lot of RAM.

To help with this, press Shift + Esc to open the Chrome task manager. This will give you a breakdown of everything running on Chrome so you can shut down the toughest users.

If none of the above fixes work, you will need to restart your computer. As you probably know, rebooting fixes a lot of problems, and can clear all the temporary quirks with Chrome.

Finally, it’s a good idea to check for Chrome updates on Menu > Help > About Google Chrome. New version can fix bugs.

Google Chrome Always Crash: Advanced Fix

If the first steps above didn’t solve your problem, move on to some more advanced troubleshooting methods.

Disable Extension

Next you have to check the extensions installed in Menu > More tools > Extensions. Disable or delete anything you are not actively using. Having too many extensions can damage your browser, while malicious extensions can interfere with the normal operation of Chrome.

If you have a lot of extensions and don’t want to manually disable them all, try opening an incognito window (Ctrl + Shift + N). By default, extensions cannot run in an incognito window. As a result, visiting the website in question while incognito makes it easier to determine if the extension is at fault.

Scan for Malware

While not all Chrome crashing issues are caused by malware, it’s worth ruling out before you proceed. Malware can mess with your browser security or network settings and cause connection problems.

Chrome has a built-in malware scanner built in, but you’re better off scanning with Malwarebytes for a more thorough check.

Try Another Browser

If Chrome freezes when you try to load certain sites, you’ll need to confirm if the problem is only in Chrome or in all browsers. Open another browser, such as Firefox or Microsoft Edge, and see if that website gives a similar error.

If so, that specific site may be having problems. You have to wait to fix the problem; consider contacting website owners via social media to let them know.

But if the website loads fine in other browsers, the problem is with Chrome. Continue the steps below for further troubleshooting.

Disable Hardware Acceleration

Hardware acceleration is a feature that offloads heavy graphics tasks to your GPU instead of your CPU doing it. Enabling this can help Chrome run more smoothly, but it can also cause problems in some cases.

If you’re still experiencing Google Chrome freezing after trying the above fix, you should disable hardware acceleration and see if it makes a difference. To do so, go to Menu > Settings > Advanced and deactivate Use hardware acceleration where available near the bottom of the list.

Try Another Profile and Reinstall Chrome

If your problem persists at this point, your copy of Chrome may have a serious problem causing it to keep crashing. Try creating a new browser profile to check for corruption with the current one. To do this, click on your profile picture in the top right of Chrome and press Add to create a new user.

If that doesn’t fix anything, you’ll need to reset or reinstall Chrome. As a first step, you can use Chrome’s built-in reset function to get a new state without reinstalling.

open Menu > Settings > Advanced > Restore settings to their original defaults original to use this tool. As Chrome says, this will reset everything apart from bookmarks, history and saved passwords.

Try this first. If Chrome continues to freeze, you will need to completely remove the browser from your system and reinstall it. open Settings > Apps > Apps & features and find Google Chrome in the list.

Google Chrome Keeps Freezing on Every Website

Google Chrome Can’t Open

Have a problem where Chrome won’t open? First, make sure it’s not already running by checking the Task Manager (use Ctrl + Shift + Esc to open it). If you see Google Chrome or chrome.exe listed in tab Processes, right click the entry and select End task. Then try opening Chrome again.

If this isn’t the case, your antivirus or malware might be blocking Chrome. Try temporarily disabling your antivirus to see if it lets Chrome open.

If Chrome still fails to open, try restarting your PC. After that, your best bet is to uninstall and reinstall Chrome as per the instructions above.

Fixing Certain Google Chrome Errors

The troubleshooting tips above should work for most Chrome crashes. For other cases, let’s go over some common Chrome error messages and what you can do to fix them.

Some of the common Chrome errors include:

  • ERR_NAME_NOT_RESOLVED: The web address does not exist. Check for typos in the URL.
  • ERR_CONNECTION_REFUSED: The website doesn’t let your browser connect. This may be caused by using a VPN.
  • ERR_CONNECTION_RESET: Your connection was lost while loading. Try refreshing the page.
  • ERR_CONNECTION_TIMED_OUT: The page is taking too long to load. This is either because it is very busy, or your connection is too slow.
  • It’s also possible that Chrome is crashing for some reason. Maybe because of a plugin issue.

Always try to refresh the page with Ctrl + R or icon Refresh to the left of the address bar when you see these messages. You can also use Ctrl + Shift + R to ignore the cache and reload a fresh copy of the website.

As mentioned above, you should try an incognito/incognito window to open the website showing the error. Since these do not store cookies or other browsing information, they are a useful troubleshooting tool. If a site works incognito but not normally, clear your browsing data.

When Chrome crashes, you can enter chrome://crashes/ to the address bar to view information about it. Unfortunately, it doesn’t provide you with any useful information, but you can send the crash to Google to investigate.

Chrome Crash Or Freezing Problem Solved

Since you’re doing a lot of things in your browser, it’s really annoying when it doesn’t respond. Whatever the cause of your problem, I hope these troubleshooting instructions help you solve it.

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