9 Ways to Overcome When Google Assistant Doesn’t Work

By | December 27, 2021

Is Google Assistant not working on your Android device? Here are some ways to get the Google Assistant to respond to you again.

Does the Google Assistant turn away when you ask for something? It’s probably not because the Assistant isn’t happy with you, it’s because there’s something wrong with your device. There are many reasons why Google Assistant isn’t working on your Android phone or tablet.

Luckily, there are plenty of solutions when you’re having trouble with the voice assistant. Depending on the problem, one of the following methods can help you fix Google Assistant and get it working again on your phone.

Make Sure Your Android Device is Compatible

Just because you have an Android device, doesn’t mean you can use the Google Assistant. Assistant only works on certain Android versions and has some other requirements as well.

Your device must meet the following minimum requirements to use the Google Assistant:

  • Android 5.0 with at least 1GB of available memory, or Android 6.0 with at least 1.5GB of available memory
  • Google app version 6.13 or later
  • Google Play Services
  • Screen resolution 720p or higher
Also, your device must be set to use a language that the Google Assistant supports. This includes Indonesian, English, Spanish, French, Hindi, Portuguese and Arabic. View page Google Assistant requirements for a complete list of supported languages.
If you’re having trouble because you don’t have the latest version of the app, you can fix it by update app.

Make Sure You Are Connected to the Internet

Google Assistant uses your internet connection to retrieve information for you. Therefore, you must ensure that you are connected to the internet via Wi-Fi or mobile data for proper operation.

One easy way to check if your connection is working is to open a browser on your phone and launch Google or another site. If it fails to open, you have a problem with your connection. Try restarting your device, double check if you are connected to the network on Settings > Network & internet, and move to an area with a better connection.

If you manage to load the site, keep reading to find the solution.

Enable “Hey Google” Option

Many people use the Google Assistant hands-free with a “Hey Google” voice command. If the Assistant doesn’t open even after saying this, you may have accidentally disabled the “Hey Google” option in the Assistant settings menu.

Re-enabling the option will fix the problem for you. You can do it as follows:

  • Launch the Google app on your device.
  • Tap Other or More at the bottom of your screen and select Arrangement or Settings.
  • Tap Voice, followed by Voice Match, to view the Assistant voice settings menu.
  • On the screen that appears, activate the option that says Hi Google.
  • Say “Hey Google” in front of your phone and the Google Assistant will launch.

Retrain Voice Model

Sometimes, the Google Assistant has problems trying to recognize your voice. If this happens, you can’t use Assistant from the lock screen, because your phone won’t know who’s talking.

Luckily, Assistant comes with the option to retrain it to recognize your voice. This way, you can train your phone to detect your voice properly. Here’s how to train a voice model:

  • Launch the Google app and tap More, followed by Settings.
  • choose Voice on the following screen and tap Voice Match.
  • Under section Voice Match, you will find an option that says Voice Match. Tap this option.
  • You should now have an option that says Retrain voice model or Retrain voice model. Tap to start the retraining process.
  • The Google app will ask you to say the words displayed on your screen. Follow these instructions so the Assistant can better recognize what you’re saying.

Make Sure Your Device’s Microphone Is Working

This is a basic fix, but it’s worth checking if you still can’t use Google Assistant properly. As you know, Google Assistant uses your microphone to listen to your commands. Without a working microphone, the Assistant won’t listen to your commands and therefore doesn’t take any action.

If you haven’t already, you’ll need to confirm that the microphone on your device is working. One way to do this is to use a voice recorder app on your device (try Google free recorder if you haven’t installed it). If you hear your voice during playback, the microphone is working.
If the recorder doesn’t recognize your voice, there’s a problem with your device’s microphone. You’ll need to take care of this before you can use the Google Assistant. You can try Android functionality test app for more information. If not, you will most likely have to take your phone to a repair shop to have the microphone repaired.

Give Google Assistant Necessary Permissions

Google Assistant requires certain permissions to work on your device. If you don’t have one, you must give permission before using the Assistant. You can do this with the following steps:

  • open Settings and tap Apps & notifications.
  • Select app Google in the following screen. If you don’t see it, tap See all apps at the bottom and you will find the app.
  • Tap option Permissions to view and manage permissions for Google apps.
  • You will see various toggles on your screen. Turn all these switches to position On so the Assistant has all the necessary permissions.

Now, try the Assistant again to determine if the problem is a lack of permissions.

Remove Other Voice Assistant

Some Android phones come with their own voice assistant, such as Samsung Bixby. If you have any of these apps installed on your phone, it may cause Google Assistant glitches.

To test it, disable other voice assistants while keeping Google Assistant on. open Settings > Apps & notifications > See all apps to find another assistant in the list, then tap Disable/Disable or Uninstall/Uninstall to prevent it from running.

If everything works fine after doing this, another voice assistant is the culprit. You should disable it for good, or consider removing it.

Disable VPN Service

While VPNs don’t always prevent Google Assistant from working, they can potentially cause problems. Since VPN services reroute your network connections, using one of them can prevent the Google Assistant from properly accessing the info.

Unless you have to use a VPN for some reason, try disabling any VPN apps while you’re using the Google Assistant to see if that helps.

Enable Google Assistant Notifications

Finally, we see a separate but also frustrating issue. If you’re not getting notifications from your Google Assistant, you may have turned off notifications for this app on your phone. Re-enabling the notification option will fix your problem:

  • Launch the app Settings and tap Apps & notifications, followed by Google.
  • Tap option Notifications to view the Assistant notification menu.
  • Make sure the switch next to Show notifications turned on, and use the categories below to change the types of notifications you receive.

Also, you can open the Google app and go to More > Settings > Google Assistant > Assistant and tap Notifications to toggle certain notification types.

Simple Yet Helpful Google Assistant Fix

If you rely heavily on the Google Assistant for your tasks, it’s really annoying to find that it’s not working. Luckily, using some of the methods above, you can get voice assistant back on your phone without much of a problem.