In 2017, Samsung launched the Galaxy S8 and S8+ smartphones. Flagships herald a new era in edge-to-edge viewing, with their all-glass exterior and superb screen-to-body ratio. But this aesthetically pleasing design comes with a major caveat: the exterior of the phone is highly susceptible to cracking, even when dropped from a low height.
So what happens when your pretty device hits the floor and the spider cracks on its smooth exterior? Let’s take a look at the different screen replacement options of your Galaxy S8.
How Fragile is the Samsung Galaxy S8?
Device malfunction is measured on a scale of 100; the closer to 100, the more fragile the smartphone. The Galaxy S8 scored a 76 on the scale, while the S8+ scored a 77. This is classified as “medium-high risk.”
According to the company, the S8 is the first phone ever tested to crack from the first drop on all sides (e.g. front fall, back fall, edges, etc.).
The SquareTrade test was performed with a six-foot drop into the concrete, which was quite a fall. But it doesn’t take much for the S8 to crack under pressure.
S8 owners have reported cracks from drops as short as two feet. Having a case does not necessarily make the device resistant to damage. In our own experience, a three-foot drop onto a tile surface is enough to crack a phone, even with a cover on.
Seeing that even the slightest clumsiness can cause cracks on your Galaxy S8, what are your options for repair?
S8 Screen Replacement With Samsung Premium Care / Samsung Mobile Care
The normal factory warranty does not cover accidental damage to the Samsung Galaxy S8 and S8+. Furthermore, Samsung’s Accidental Damage From Handling (ADH), which gives previous Galaxy model owners one free screen fix, doesn’t apply to the S8 and S8+.
Instead of ADH, Samsung offers another warranty option for a cracked screen due to accidental damage for the Samsung Galaxy S8. The extended warranty applies to different names depending on your country. The US currently offers Samsung Premium Care, while the US, India and South Africa offer Samsung Mobile Care.
To use this option, you must register for an extended warranty within 30 days of purchasing your phone. After this period has elapsed, you cannot purchase an insurance policy.
If you sign up time, here’s what each guarantee plan offers
Samsung Premium Care for Galaxy S8
With this service, you can exchange your broken device for a new one. However, these claims are limited to three per 12 month period. Not handing over your damaged device after you have received a new one could result in unrecovered equipment costs of up to $1,200.
This extended warranty plan comes with a monthly fee and is deductible for each claim.
Samsung Premium Care also has extra direct support. Unfortunately, S8s that were not purchased through a Samsung authorized carrier or retailer cannot be registered for this policy. You also cannot transfer policies if you sell your device.
You can make a Samsung warranty claim on the Samsung Premium Care website or by calling Samsung at 1-866-371-9501.
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Samsung Mobile Care for Galaxy S8
The coverage plan also comes with a monthly fee (with the first month free), but is slightly cheaper than the US Premium Care plan. You can also opt for bulk payments for a full 24-month coverage.
The plan has a limit of 24 months from the date of purchase, after which it will expire automatically. And no, you can’t extend it beyond a 24-month period.
For each claim (you are limited to one claim per year for two years) the user must pay an “incident fee.”
Repairing Galaxy S8 in Samsung Repair Center
These centers tend to be more expensive than third-party repair shops, but the device warranty is covered when using an authorized Samsung service. The exact price for repairs depends on the area you live in. Be sure to call or visit your regional Samsung Repair Center website for a quote.
The benefit of choosing this option is that there is no limit to the number of repairs and your manufacturer’s warranty remains intact. You can also repair your phone if it’s out of warranty, but this means you’ll have to pay for the full repair instead of just paying for the deductible.
Using a Third Party Repair Center to Replace Your Galaxy S8 Screen
On the other hand, third-party repairs are usually less expensive. The key is to first know the implications of the warranty, then choose a reputable repair company with a good track record of service.
You should shop around to see the price range in your area and weigh it against other options.
Claim Your Galaxy S8 Repair on Insurance
Claims from your insurance are accompanied by the risk of increasing your monthly premiums. Depending on your insurance provider, this will also likely come with a significant reduction. On the other hand, these plans usually allow you to file claims more frequently than Samsung’s warranty plans.
Cellular carriers also often offer their own insurance plans. So if you opted for carrier insurance when buying a phone, consider claiming from that plan.
Replace Your Own Galaxy S8 Cracked Screen
However, this is an option that may void your warranty. While you can find guides online to repair your Galaxy S8, the phone is considered quite difficult to repair and requires a lot of patience, according to iFixit.com.
iFixit adds that third-party or DIY repairs should not void any technical warranty for US consumers unless you damage the device during the process. It is based on the Magnuson-Moss Warranty Act, which essentially gives the consumer the right to repair. Unfortunately, many companies try to ignore these laws to get out of warranty claims, says iFixit.
You have to decide if you want to roll the dice on this. The price of spare parts also depends on the company you buy them from. Again, you want to choose a reputable company so you get solid components.
Protect Your Samsung Galaxy S8 From Damage
Instead, you should choose a cover that is more durable and shockproof. This won’t make your S8 invincible, but it will certainly soften the blow and reduce the chances of the drop damaging your screen.
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